Dhoopendeavors to ensure that every transaction at our website is seamless.We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed.
However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order. Refund can be processed in 14 business days. The mode which we received the payment in the same mode refund can processed.
To return or exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery at +91 65819351 or 9833860282 between 11am and 7pm IST or email us at firstname.lastname@example.org. with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item.
Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then Dhoop will not be liable to refund any amount for such orders.
Products bought online cannot be exchanged or returned in store.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.
If you notice that the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022 65819351/2 (between 11 am and 7 pm) or email us at email@example.com mentioning your Order ID.
If, once you have opened your package, you notice that the product is damaged or in bad condition, please take a picture of the damage and email it to us at firstname.lastname@example.org.
Apart from conditions stated above, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product on receipt by Dhoop;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
- Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
- Any product from which the Bar Code has been removed from its original packaging.